Right of withdrawal

  1. Right of withdrawal: You have the right to withdraw from this contract within fourteen days without giving a reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

  2. Withdrawal form: In order to exercise your right of withdrawal, you must send us (name of the person responsible, address, telephone number, e-mail address) a clear statement (e.g. a letter sent by post, fax or e-mail) about your decision to withdraw from this contract to revoke, to inform.

  3. Consequences of cancellation: If you cancel this contract, we will owe you all payments that we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you choose a different type of delivery than the cheapest one offered by us have chosen standard delivery) immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

  4. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

  5. You bear the direct costs of returning the goods.

  6. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

  7. Special notes: Your right of withdrawal expires prematurely if the contract has been completely fulfilled by both parties at your express request before you have exercised your right of withdrawal.

  8. Consumers who are based in the European Economic Area or in Switzerland can use electronic tools to carry out consumer law transactions, which you can find at https://ec.europa.eu/consumers/odr find.

  9. Our customer service is available to answer any questions you may have about revocation and returns at the telephone number and email address provided.

Sample withdrawal form

(If you want to revoke the contract, please fill out this form and send it back.)

  • To [company name]:
  • Address: [company address]
  • Email: [company email address]

I/We ( ) hereby revoke the contract concluded by me/us ( ) for the purchase of the following goods ( )/ the provision of the following service ( )

  • Ordered on ( )/received on ( )
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only if notification is on paper)
  • Date


(*) Delete where not applicable